If you arrived late to work due to a delay in the Mexico City Collective Transportation System (STC) Metro, you can request a certificate to prove that the delay was not your fault. According to the STC Metro, you can request a certificate in cases of significant service delays, which can be presented to your employer as evidence of the inconvenience.
To obtain this document, you must go to the STC offices located on the first floor of the Juárez station, address Indios Verdes. There, you will need to complete a form and file a complaint regarding the delay in service. The certificate typically includes the date, the issuing station, the reason for the delay, and the estimated duration of the delay.
Regarding the request for the certificate, you can contact 5627-4460 or go in person to the STC offices. It is essential to provide the date and time of the delay, employment details, and information about your supervisor or direct manager. Once the incident is verified, you will receive the certificate by email.
It is important to note that STC Metro certificates only apply in cases of short circuits, power supply failures, tire punctures, and service suspensions due to incidents such as people on the tracks. You can request this document as many times as necessary in applicable situations.
